EXCHANGE /
RETURNS
We care about your comfort and make the process easy
14 days
to exchange or return from the date of delivery
→
Easy
the item must be new, with tags and in original packaging
→
Fast
we will refund you using the same payment method
Exchanges and returns are possible within 14 days from the date of receipt of the goods (in accordance with the Law of Ukraine "On Consumer Protection"). The goods must be new, without use, and in the original packaging.
Important!
Refunds are available only for orders paid from Ukrainian accounts. Due to the martial law in Ukraine, refunds cannot be made abroad. An exchange is available for customers who pay with foreign cards.
Refunds are available only for orders paid from Ukrainian accounts. Due to the martial law in Ukraine, refunds cannot be made abroad. An exchange is available for customers who pay with foreign cards.
- Step 1: Contact us by phone or messengers listed on the website and let us know if you want to return or exchange the goods.
- Step 2: Send the goods by Nova Poshta or in another convenient way to our address (we will inform you when you fill out the application).
- Step 3: After receiving and checking the goods, we will issue a refund or exchange for another size/model.
Note on Shipping: Return shipping costs are borne by the buyer, unless the return is due to a defect or error in the shipment. If the product has a manufacturing defect, we will reimburse the shipping cost and offer an exchange or refund.
Thank you for choosing the CHOBOTY STORE.